Premium Sports Accessories Store
Our commitment to your satisfaction. Learn about our 7-day return policy, conditions, and easy refund process.
At Next Play Sports, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a hassle-free 7-day return policy from the date of delivery.
You have 7 calendar days from the date of delivery to initiate a return. To be eligible for a return, your item must be in the same condition that you received it:
Follow these simple steps to return a product:
Call or WhatsApp us at +91 98929 39072 within 7 days of delivery
Pack the item securely in original packaging with all accessories
We arrange pickup from your address (free within Mumbai)
Refund issued within 7-10 business days after inspection
| Product Category | Return Condition | Time Frame |
|---|---|---|
| Cricket Bats | Unused, original grip, original sticker | 7 days |
| Sports Shoes | Unworn, clean soles, original box | 7 days |
| Sports Apparel | Unwashed, tags attached | 7 days |
| Gym Equipment | Unused, all parts included | 7 days |
| Racquets | Unstrung/unused, grip intact | 7 days |
The following items cannot be returned:
Contact us within 7 days of delivery. We provide return authorization and pickup details.
We arrange free pickup from your address (Mumbai) or you can return to our store.
Our team inspects the returned product at our warehouse to verify condition.
Refund initiated to your original payment method. You receive confirmation.
Refunds are processed to the original payment method used for purchase:
| Payment Method | Refund Time | Notes |
|---|---|---|
| Credit/Debit Card | 7-10 business days | Appears on next statement |
| UPI Payment | 3-5 business days | Direct to registered UPI ID |
| Net Banking | 5-7 business days | To original bank account |
| Cash on Delivery | 7-10 business days | Bank transfer required |
| Store Credit | 24 hours | Instant for exchange/store credit |
We gladly accept exchanges for different sizes or colors within 7 days of delivery:
If you receive a defective or damaged product:
For the fastest exchange, consider visiting our physical store. Bring the product with original packaging and invoice for immediate exchange subject to availability.
No, cricket bats and other sports equipment cannot be returned if they show any signs of use, including marks from bowling machine practice, net practice, or match use. We can only accept returns for unused equipment in original condition.
Contact us immediately (within 48 hours) at +91 98929 39072. Provide photos of the wrong/damaged item and we'll arrange a free pickup and replacement. For damaged items in transit, keep the original packaging for inspection.
Return pickup is free within Mumbai for eligible returns. For returns from outside Mumbai, return shipping charges apply and will be deducted from your refund amount. Alternatively, you can visit our store for free returns.
Once we receive and inspect the returned product, refunds are typically processed within 7-10 business days. The time it appears in your account depends on your payment method and bank processing times.
Sports shoes can only be exchanged if they are unworn with clean soles, in original condition, and with the original box. Trying them on indoors on a clean surface is acceptable, but outdoor use makes them non-returnable.
For the fastest service, visit our physical store for returns and exchanges:
Next Play Sports Store
Shop no 34, Jer Mahal Building, Dhobi Talao, Marine Lines
Mumbai, Maharashtra 400002
Timings: Monday - Sunday, 9:00 AM - 9:00 PM
Last Updated: January 15, 2024
Effective Date: January 15, 2024
For any questions about our return policy, contact us at +91 98929 39072 or visit our store.