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Terms & Conditions

Please read these terms and conditions carefully before using our services or purchasing products from Next Play Sports Store.

Acceptance of Terms

By accessing or using Next Play Sports Store ("the Store", "we", "us", or "our") services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services or purchase our products.

Important Notice

These terms constitute a legally binding agreement between you and Next Play Sports Store. We reserve the right to modify these terms at any time, and such modifications shall be effective immediately upon posting on our website.

Orders and Purchases

Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. If a product is out of stock, we will notify you and provide alternatives or issue a refund.

Pricing and Payment

All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time, but changes will not affect orders already confirmed.

Order Confirmation

Your order is confirmed only after you receive an order confirmation email/SMS from us. We reserve the right to cancel any order for reasons including but not limited to:

  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Violation of these terms

Shipping and Delivery

Delivery Areas

We currently deliver within Mumbai city limits. For areas outside Mumbai, please contact us for shipping options and additional charges.

Delivery Times

Standard delivery time is 2-3 business days within Mumbai. Same-day delivery is available for orders placed before 3 PM, subject to availability and location.

Shipping Charges

Order Value Shipping Charges Delivery Time
Below ₹999 ₹50 2-3 business days
₹999 and above FREE 2-3 business days
Same Day Delivery ₹100 Same day (orders before 3 PM)

Delivery Issues

If you are not available to receive the delivery, our delivery partner will attempt delivery twice. After two unsuccessful attempts, the order will be returned to our store, and a restocking fee may apply.

Returns and Refunds

Return Policy

We accept returns within 7 days of delivery, provided:

  • The product is unused and in original condition
  • Original packaging is intact
  • All tags and labels are attached
  • You have the original invoice

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Sports equipment that has been used
  • Innerwear and socks
  • Products marked as "Final Sale"

Refund Process

Refunds will be processed within 7-10 business days after we receive the returned product. The refund will be issued to the original payment method.

Warranty and Guarantee

Product Warranty

Most products come with a manufacturer's warranty. The warranty period and terms vary by product and brand. Please check individual product descriptions for warranty details.

Warranty Claims

For warranty claims, you must:

  1. Contact us with your order number and issue details
  2. Provide proof of purchase (original invoice)
  3. Follow the instructions provided by our customer service team

Limitation of Liability

Next Play Sports Store is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability shall not exceed the purchase price of the product.

Privacy and Data Protection

Information Collection

We collect personal information necessary to process your orders and provide our services. This includes name, contact details, shipping address, and payment information.

Data Usage

Your information is used to:

  • Process and deliver your orders
  • Communicate order status and updates
  • Improve our products and services
  • Send promotional offers (with your consent)

Data Protection

We implement appropriate security measures to protect your personal information. We do not sell or share your information with third parties for marketing purposes without your consent.

Intellectual Property

All content on the Next Play website, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.

Prohibited Uses

You may not:

  • Copy, modify, or distribute our content without permission
  • Use our trademarks or logos without authorization
  • Reverse engineer or decompile any software
  • Use our website for any illegal or unauthorized purpose

Customer Service

Contact Information

For any questions, concerns, or support, you can contact us through:

  • Phone: +91 98929 39072 (10 AM - 8 PM)
  • WhatsApp: +91 98929 39072 (24/7)
  • Email: support@next-play.shop
  • Store Visit: Shop no 34, Jer Mahal Building, Dhobi Talao, Marine Lines, Mumbai, Maharashtra 400002

Dispute Resolution

Any disputes arising from these terms shall be governed by the laws of India. The courts in Mumbai shall have exclusive jurisdiction over any disputes.

Agreement

By placing an order with Next Play Sports Store, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These terms supersede all prior agreements, representations, and understandings between you and Next Play Sports Store.

Last Updated: January 15, 2024

Effective Date: January 15, 2024